Returns and Refunds for Pokemon Toys

What is the Return Policy?

You may return most products purchased. Most items can be returned with 1 month of receiving the item. However we aren't the main seller and you must contact and/or consult the initial sellers terms for returns individually.

How soon will I receive a refund on a returned item?

Refunds are generally made back to the initial card and can take up to 30 days to credit back. However some resellers sometimes have different policies regarding refunds, such as only giving store credit or gift certificates. Please make reference to an original sellers refund policy.

Requirements to get a Full Refund

In most instances these are the requirements for a full refund.

  • Items have to be in new condition
  • Items must be returned with all original packaging and accessories
  • Media items (such as, movies, music, video games, and software) must be unopened and still in their plastic wrap
  • Musical instruments, televisions, and consumer electronics must have a UPC or serial number
  • Shoes and clothing must be unworn

Third Party Seller Returns Policies

While many sellers offer a returns policy the same as our own, some seller returns policies will vary. Each seller's return guarantee is available on the seller's website. Handling and shipping charges for returning items shipped by the seller are borne with the buyer.

Items valued at over must be returned to the seller with a trackable shipping service. If the order is worth 0 or higher, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below , we recommend USPS delivery confirmation service.

Note: In case a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a means of return, you may not be eligible for refund.

Items with FREE Return Shipping

These items usually will include a free return shipping method.

  • Baby Items
  • Shoes
  • Clothing
  • Accessories
  • Jewelry
  • Watches (except those available in Sports & Outdoors)

Bulky Items Delivered by Specialty Carriers

In order to return a large or bulky item that has been delivered from a specialty carrier (e.g., CEVA, ABF, Pilot), go to the Online Returns Center. The Returns Center will guide you throughout the returns process and may have you contact our specialized consumer support team, which could schedule the pickup of your item.

Note: Please do not refuse the delivery of the item. To make sure that your return and refund are processed correctly.


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